For demurrage claims, please attach proof of arrival time and the output weight note.

If the cancellation has been sent within 48 hours before the scheduled loading, please attach a screenshot of the cancellation e-mail showing the date and time.

If you are notified of a postponement at short notice, please attach a screenshot of the email showing the date and time. If the truck was rejected, please attach the stamped & signed (transport) document as a freight loss confirmation.

For transportation costs resulting from return or onward transport, please attach a screenshot of the confirmation e-mail showing the date and time.

Please state the type of costs in the description, e.g. cleaning, and attach a confirmation of the cause. This can be a picture, screenshot of an e-mail, refusal of acceptance or freight loss confirmation, which clearly shows the cause of the costs and can be assigned to the delivery (disposition number).

If the loading location you have commissioned is not one of IPS's sites, please select "External loading " under location. This applies, for example, to transports from Göttingen (WB), Krefeld (contract processing) or our external warehouses.

You can subsequently submit attachments to ips.complaints@interzero.de specifying the disposition number.

In your transportation contract you can find information on the calculation of demurrage claims. If you have further questions, please contact your contact person in sales.

This complaint process only applies to "green" shipped waste.

This complaints process applies exclusively to material deliveries from Interzero Plastics Sorting.